Shipping policy

1. Processing Time

Orders are typically processed and shipped within 1-2 business days. Processing time includes the period required to prepare your order for shipment, which may involve packaging and handling.

2. Shipping Methods

We offer various shipping options depending on your location. Shipping methods and costs will be displayed at checkout. Please choose the option that best suits your needs.

3. Delivery Time

Delivery times vary based on the shipping method selected and your delivery address. Most orders are delivered within 3-5 business days after shipping. However, delivery times may be affected by factors such as holidays, weather conditions, and carrier delays.

4. Shipping Charges

Shipping charges are calculated based on the weight of your order, the shipping method selected, and your delivery location. The total shipping cost will be displayed at checkout before you confirm your purchase.

5. Tracking Information

Tracking information is provided for all orders, except for single brownie purchases. You will receive an email with your tracking number once your order has shipped. Use the tracking number to monitor the status of your shipment.

6. Shipping Issues

If you encounter any issues with your shipment, such as delays or damaged packages, please contact our customer service team as soon as possible. We will assist you in resolving any problems related to your order.

7. Shipping Address

Please ensure that you provide an accurate and complete shipping address at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

8. International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time.

By placing an order with Sugar Hill Market, you agree to the terms outlined in this Shipping Policy.